How Can You Handle Customers Who Threaten to Post Negative Online Reviews?

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The good thing about social media is that it has empowered customers. But the not-so-good part comes when the customer starts making unreasonable and unethical demands. What can you do when a customer threatens to write negative reviews online if … Continue reading

With New Law Protecting Negative Reviews, It’s Time to Strengthen Your Reputation Management Strategy

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The Consumer Review Fairness Act signed into law by President Obama is expected to protect the rights of American consumers who post honest reviews about businesses or products, even if the reviews are negative. If your business has been threatening … Continue reading

How Much Does it Matter for Your Business to Appear on the First Page of Google Search?

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Google Search has dominated the search engine market ever since it was introduced in 1997. The market share of Google Search was 89.44 percent in the first quarter of 2016, which makes it the most popular search engine worldwide. Therefore, … Continue reading

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How to Optimize Your Website for Google Voice Search

Google Search has dominated the search engine market ever since it was introduced in 1997. The market share of Google Search was 89.44 percent in the first quarter of 2016, which makes it the most popular search engine worldwide. Therefore, … Continue reading