If you "Googled" your hotel right now, what would you see?
92% of consumers now read online reviews
40% of consumers form an opinion by reading just 1-3 reviews
Star rating is #1 factor used by consumers to judge a business
44% say a review must be written within 1 month to be relevant
Only 13% of consumers consider using a business that has a 1 or 2 star rating
68% say positive reviews make them trust a local business more
Consumers are becoming more concerned about fake reviews
As a hotel owner, manager or employee, you’re likely concerned with providing excellent customer service, making sure the hotel’s ambience is perfect and keeping things running smoothly. All of these tasks play into creating and maintaining the hotel’s larger reputation, but your job doesn’t end there. Online reputation management for hotels is a huge undertaking and one of the most critical. If your hotel has a negative online reputation, it’s almost guaranteed to lose clients to competition.
According to TripAdvisor, 93% of people find reviews important when deciding on a hotel. 53% of the people surveyed would not book a hotel without having a guest opinion about it. In addition, one study found that over half of travelers wouldn’t book – or would cancel – a hotel reservation due to a negative review.
Online reputation management for hotels is no longer optional. But how do you monitor what people are saying about your hotel 24/7, encourage and capture reviews from hotel guests and publish the positive feedback to some of the biggest online review platforms on the web? That’s where myOnlineReputationManager will come to your rescue!
myOnlineReputationManager is an easy-to-use, 3-in-1 online reputation management solution for hotels that works around the clock to ensure your hotel is covered from all angles. With this powerful online hotel reputation management tool working continuously on your behalf, you’ll gain more positive reviews while mitigating negative ones.
Take control of online reputation management for your hotel by requesting your free online reputation assessment and receiving a demo of myOnlineReputationManager. This assessment includes all of your hotel reviews so far as well as your online reputation score (A-F scoring). To request your free assessment for online hotel reputation management, simply fill out the form below.
Does your online reputation accurately represent your hotel?
Request Your Free Assessment
Request your free Online Reputation Assessment and see every review you have received (many you may not be aware of). Plus, your Online Reputation Score.