If you own or manage a retail store, you probably already know what it takes to create a positive reputation in the real world. Quality products, a great selection and excellent customer service are likely some of your top priorities for reputation management. But if you’re not practicing online reputation management for your retail store, you’re missing out on a big chance to bring more people into your business or onto your site.
In this day and age, your online reputation is king. If a customer simply left with unmet expectations for their retail experience, he or she could leave an online review mere minutes after walking out the door (or even as they’re shopping). And potential customers take these reviews seriously: 92% of consumers now read online reviews, and 40% of consumers form an opinion by reading just one to three reviews. Not to mention, 94% of consumers said they would use a business with a four-star rating.
These numbers clearly show the online reputation of a retail store has a significant effect on its bottom line. If a retailer has zero reviews, it invites potential customers to take their business to the competition. If a retailer has negative online reviews, it’s alerting potential customers to avoid them at all cost!
If you’re looking to dive into online reputation management for retail stores and businesses and want to do it right, it can be a full-time job. For instance, you’ll need to encourage online customer feedback, capture the reviews you receive and publish the positive ones to online review platforms. It may sound like a lot, but myOnlineReputationManager can help you do all of this and more.
myOnlineReputationManager is a powerful, easy-to-use, 3-in-1 solution that works around the clock to ensure the online reputation of your retail store is covered from all angles. With this powerful online reputation management solution working continuously on behalf of your retail store, you’ll gain more positive reviews while mitigating negative ones.
Take control of your online reputation and request your free online reputation assessment and see a demo of myOnlineReputationManager. This assessment includes all of the reviews your retail store has received so far as well as your online reputation score (A-F scoring). To request your free assessment, simply fill out the form below.
Does your online reputation accurately represent the customer service or products you offer at your retail store?
Request Your Free Assessment
Request your free Online Reputation Assessment and see every review you have received (many you may not be aware of). Plus, your Online Reputation Score.