If you "Googled" your store right now, what would you see?

92% of consumers now read online reviews vs. 88% in 2014 40% of consumers form an opinion by reading just one to three reviews vs.29% in 2014 Star rating is the number one factor used by consumers to judge a business 44% say a review must be written within one month to be relevant. 68% say positive reviews make them trust a local business more vs. 72% in 2014 43% of consumers search a business by reviews at least one time per month vs. 38% in 2014 There has been an increase in those that search for a local business every day, up from 7% to 14% 40% of consumers form an opinion by reading one to three reviews, vs.29% in 2014 73% of consumers form an opinion by reading up to six reviews, vs. 64% in 2014 88% of consumers form an opinion by reading up to ten reviews vs.84% in 2014. This means it's important to have a large body of reviews Only 14% of consumers would consider using a business with a one or two star rating 57% of consumers would use a business with a three star rating 94% of consumers would use a business with a four star rating 51% of consumers will select a local business if it has positive reviews 80% trust reviews as much as personal recommendations 48% will visit a company's website after reading positive reviews 88% of online shoppers incorporate reviews into their purchase decision Reviews from experts and celebrity endorsements are less trusted than online reviews 63% of customers are more likely to make a purchase from a site which has user reviews 86% of people will hesitate to purchase from a business that has negative online reviews

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If you own or manage a retail store, you probably already know what it takes to create a positive reputation in the real world. Quality products, a great selection and excellent customer service are likely some of your top priorities for reputation management. But if you’re not practicing online reputation management for your retail store, you’re missing out on a big chance to bring more people into your business or onto your site.

In this day and age, your online reputation is king. If a customer simply left with unmet expectations for their retail experience, he or she could leave an online review mere minutes after walking out the door (or even as they’re shopping). And potential customers take these reviews seriously: 92% of consumers now read online reviews, and 40% of consumers form an opinion by reading just one to three reviews. Not to mention, 94% of consumers said they would use a business with a four-star rating.

These numbers clearly show the online reputation of a retail store has a significant effect on its bottom line. If a retailer has zero reviews, it invites potential customers to take their business to the competition. If a retailer has negative online reviews, it’s alerting potential customers to avoid them at all cost!

If you’re looking to dive into online reputation management for retail stores and businesses and want to do it right, it can be a full-time job. For instance, you’ll need to encourage online customer feedback, capture the reviews you receive and publish the positive ones to online review platforms. It may sound like a lot, but myOnlineReputationManager can help you do all of this and more.

myOnlineReputationManager is a powerful, easy-to-use, 3-in-1 solution that works around the clock to ensure the online reputation of your retail store is covered from all angles. With this powerful online reputation management solution working continuously on behalf of your retail store, you’ll gain more positive reviews while mitigating negative ones.

Take control of your online reputation and request your free online reputation assessment and see a demo of myOnlineReputationManager. This assessment includes all of the reviews your retail store has received so far as well as your online reputation score (A-F scoring). To request your free assessment, simply fill out the form below.

Does your online reputation accurately represent the customer service or products you offer at your retail store?

Request Your Free Assessment

Request your free Online Reputation Assessment and see every review you have received (many you may not be aware of). Plus, your Online Reputation Score.